Rosslea Hall Hotel

I was taken along with my daughter for my first afternoon tea by my wife. We were treated to a wide selection of sandwiches and cakes, as well as tea in fine china. There was a warm welcome from the reception and the waiting staff who engaged warmly with us throughout. There was so much food the hotel staff offered to wrap the excess so I was able to enjoy it all again later in the evening. I would thoroughly recommend the Rosslea to anyone.

We had our wedding here on the 4th November and the customer service was absolutely appalling from 2 Senior staff members. They were cheeky to myself, my husband and our guests. The room was dated and decor was awful. I raised a 3 page complaint letter to the regional manager about the horrific events at our wedding and no action was taken to rectify their faults. For any future brides looking at this venue I would strongly advise against.

On Saturday 4th November my son and his now wife held their wedding at the above venue. Two years in the planning everyone was beyond excited for the big day. We arrived at the venue and checked into our rooms all was great. Little did we know how the day would unfold with certain members of staffs attitude and behaviour, who I might add were in senior positions. We all took our seats for the ceremony and as instructed by your staff leave our drinks in the bar. The bride was running a little late but her maid of honour kept wedding planner informed regard this but no one was allowed to leave their seats. It was very warm and my sons father (who is 71 and doesn't keep in great health) asked to go through to the bar to get a drink to be told no by your staff but eventually they let him through as he insisted. After the ceremony we were ushered through to the bar area beside where we would be having our meal while the photographer was taking pictures outside. As there was not enough space for everyone in this area my 2 sisters sat outside in the reception with my brother in law and nephew. It was very cold in the reception area so my youngest sister asked Adele if they could go through to the bar beside the entrance to the hotel as they were cold. The deputy planner (A)promptly said no absolutely not and they would have to stay where they were. Disgusting given the fact that my young sister is terminally ill with lung cancer and going through treatment and must stay in as good a state of health as possible to enable her treatment to continue. Not a bit of empathy was shown. During the meal my grandson was on route to the bar to get drinks for myself, his grandfather and himself to be told yet again by Adele to go and sit down. Bearing in mind no top table waitress service was in place and no alternative was offered by her. It was being run like a military training event just unbelievable. Is this your training standard for your staff, if so it is very poor to say the least. People pay a lot of money for your venue and certainly I would expect a higher standard. I have worked for high profile companies throughout my career and if we delivered service akin to yours we would not be in our jobs very long. Customers are always right is my belief!!!! I must add that the other members of staff were amazing as was the food. Pity about the 2 individuals concerned. One bad apple can rot the whole barrell.

A fantastic wee hotel, have visited many times and have never been disappointed. Cant believe a word of two previous wedding reviews from the 4th Dec. I have attended several weddings at this venue and they consistently go above and beyond. I'm afraid the extremely negative review says more about the reviewer! keep up the good work guys.

I was taken along with my daughter for my first afternoon tea by my wife. We were treated to a wide selection of sandwiches and cakes, as well as tea in fine china. There was a warm welcome from the reception and the waiting staff who engaged warmly with us throughout. There was so much food the hotel staff offered to wrap the excess so I was able to enjoy it all again later in the evening. I would thoroughly recommend the Rosslea to anyone.

A fantastic wee hotel, have visited many times and have never been disappointed. Cant believe a word of two previous wedding reviews from the 4th Dec. I have attended several weddings at this venue and they consistently go above and beyond. I'm afraid the extremely negative review says more about the reviewer! keep up the good work guys.